Consumer finance industry analysts have given the thumbs up to
the Qantas Frequent Flyer and Woolworths loyalty program alliance,
saying it has benefits for members of both programs.
For members of the Woolworths Everyday Rewards program, it
provides a significant expansion of available rewards. For Qantas
Frequent Flyer members, it provides an opportunity to earn points
at a much faster rate.
Qantas Frequent Flyer and Woolworths announced plans to create a
loyalty program alliance in December. On June 1, they spelled out
the details. Under the terms of the deal, Woolworths customers will
be able to link their Everyday Rewards accounts to the Qantas
Frequent Flyer program, and vice versa.
Members will earn one Frequent Flyer point for every dollar
spent above $30 in one transaction. Customers who link their
Everyday Rewards and Frequent Flyer membership accounts, and pay
for their purchases with a credit card that earns Frequent Flyer
points, will earn points on their card's program and on their
Everyday Rewards program.
It is important to note the alliance does not involve the
Woolworths Everyday Money credit card, which was launched last
year.
It will be available to Woolworths Supermarket and Woolworths
Liquor customers from June 22 and Big W customers from July 16.
The offer will be extended to customers of BWS, Dick Smith and
Caltex Woolworths petrol stations in the next few months.
The four-cents-a-litre fuel discount will remain in place.
An analyst at Canstar Cannex, Peter Arnold, says the Woolworths
program is a good-value shopping voucher scheme. Canstar Cannex
rates such programs on the value of vouchers that can be redeemed
for given levels of spending.
In its most recent ratings, published in April, the group gave
Woolworths Everyday Money Rewards a five-star rating (the top
rating) for all three spending tiers in its survey $12,000, $24,000
and $60,000 a year.
Arnold says cash-back offers and vouchers are popular. They
allow consumers to earn rewards quickly and give them discounts on
day-to-day items.
He says Canstar Cannex looks at the "breadth" of day-to-day
spending the vouchers encompass. A shopper should expect to receive
about $105 worth of vouchers for every $12,000 spent, $249 of
vouchers for every $24,000 spent and $780 for every $60,000
spent.
Arnold says the Woolworths program had a narrow focus on rewards
and members could only get vouchers for goods at Woolworths Group
stores. But the deal with Qantas Frequent Flyer overcomes that
problem.
The Frequent Flyer program offers more than airline tickets; it
includes a Qantas Store that offers non-flight rewards and
vouchers.
The principal of credit card research group MWE Consulting, Mike
Ebstein, says the alliance is good for Frequent Flyer members
because it broadens their range of options for earning points.
"You want to make it easy for your members to earn points and
that is what Qantas has done," he says. "For Woolworths, there is
potential to attract new shoppers. The other advantage for Woolies
is that it gives its program diversity, which will appeal to
consumers."
Both Woolworths and Qantas Frequent Flyer have been making
aggressive moves to beef up their loyalty programs and other
financial service offerings in the past year.
The group's general manager of customer engagement, Richard
Umbers, says there are 3 million Everyday Rewards members.
Woolworths followed up in August with the launch of the Everyday
Money credit card in a joint venture with HSBC. The company has not
reported its credit card numbers.
Industry sources say the take-up of the credit card has been
low. There is a perception the rewards package is weak because
points expire quickly and distribution has not been managed
well.
The chief executive of Qantas Frequent Flyer, Simon Hickey, says
that scheme had 5.6 million members. One million people came aboard
earlier this year as part of its move to a so-called "direct earn"
rewards system. Hickey says he is aiming for membership to build to
7 million during the next 12 months, largely through the Woolworths
alliance.
The move to direct earn was initiated last year when Frequent
Flyer announced it wanted to deal directly with participants in its
program rather than through credit card issuers. Under arrangements
in place at the time, cardholders earned points in their card
issuer's program and elected to have some or all of them
transferred into their Frequent Flyer account.
Frequent Flyer felt this arrangement lacked transparency and
created a situation where conversion rates varied from one card
issuer to another.
Under the direct earn system, participants who earn points on
their spending will accrue frequent flyer points directly. Card
issuers have made changes to their cards or launched new cards that
allow Frequent Flyer members to deal directly with Qantas.
The program received a high rating from MWE Consulting in a
comparison published earlier this year. MWE found the program
"offers the greatest potential shopping voucher and travel rewards
for almost all consumers who travel and use a credit card. This is
due to the strong earn and redeem proposition and the competitive
partner network."
MWE says travellers who use expensive fully flexible fares on
long flights will do better on Velocity and Skywards (the Emirates
program) but Qantas Frequent Flyer is better for most users when
considering flight rewards. MWE says: "Qantas has the broadest
overall scope and number of reward partners.
"The domestic and international flight options available through
Qantas and the affiliated OneWorld partners is considered the
broadest."