Consumers have become accustomed to seeing rates on their credit
cards rise and fall in line with changes to official interest
rates. While this is still the case with home loans and personal
loans, it is no longer the case with credit cards any more.
Cardholders should be alert to these changes in lenders'
behaviour. They may find they are using a card that is now very
expensive compared to similar offerings elsewhere.
Early last month Westpac lifted credit card interest rates, by
over a half of 1 per cent in some cases, without reference to any
movement in official cash rates.
The changes take its rates to 18.99 per cent for the Holden
card, 17.99 per cent for the standard and gold 55-free-day cards
and the student card, and 16.25 per cent for the no-annual-fee
card.
Westpac lifted these rates despite having already adjusted them
when the Reserve Bank raised official cash rates last year.
Westpac is not the only bank to have increased card rates this
year. Both the Commonwealth and National Australia Bank have put up
card rates, although not to the same extent as Westpac.
In February NAB increased the rates on three of its cards by a
quarter of 1 per cent. They were the National Low Rate Visa Card,
the Velocity Gold American Express Card and the Velocity Visa
Card.
In January Commonwealth Bank increased the rate on its Low Rate
Card by half of 1 per cent, from 10.99 to 11.49 per cent. The rate
on this card did not change last year, so the Commonwealth was
playing catch-up.
The moves are evidence of a big change in the credit card
market, where the setting of rates is no longer closely tied to
movements in the official cash rate. In the past year we have seen
some credit card rates remain unchanged when official rates rose
and more recently card rates have increased independently of
official rate moves.
Lenders are not obliged to change rates when the Reserve Bank
makes an official rate change but it has been the convention for a
long time.
Denis Orrock at InfoChoice says the decoupling of credit card
rates and official rates was due to a number of factors.
Competitive pressure at the low end of the market meant issuers
of low-rate cards were forced to keep rates down as a way of
building market share. Banks are also trying to reduce the number
of products they offer as a way of simplifying their sales and
marketing processes.
Most banks issue a lot of different credit cards. By raising
rates on some of those cards they are sending signals to the
market, prompting customers to review their cards and maybe
consolidate or move to a more attractive card.
And banks are passing on more of the cost of running card
services. Until a few years ago, a pricing mechanism called the
interchange allowed card issuers to charge merchants a high service
fee with each transaction. These fees produced much of the profit
of credit card operations.
The Reserve Bank has now regulated interchange and cut back the
merchant service fees. As a result, card issuers have shifted more
of the cost on to consumers through higher annual fees, penalty
charges and interest rates.
Orrock said Westpac's move may have been intended to send some
pricing signals to the market.
"Westpac has had strong growth in its card business over the
past year. Maybe they want to shed some of the more interest rate
sensitive customers. Or maybe they want to want to direct business
out of these cards to their newer products, Altitude and its travel
points card earth," he says.
Some card issuers have put rates up but others, particularly
those with low-rate cards, have ignored Reserve Bank increases and
left their rates unchanged.
Commonwealth Bank left its Yellow Card at 10.99 per cent (since
increased) and St George left its Vertigo card at 8.99 per cent.
Virgin left its rate unchanged, as did Bank of Queensland and
BankWest.
"It comes down to competition," says Geoff Austin,
Commonwealth's executive general manager of retail banking services
and lending products.
"The decision to take a low rate card is driven almost entirely
by the rate on offer," he says. "People choosing other cards look
at rewards programs, features for overseas travel and other parts
of the package."
BankWest also has a low rate of 8.99 per cent on its Lite
MasterCard. Richard Shepherd, the head of cards at BankWest, says:
"There is only one reason people choose low-rate cards. We have
taken the opportunity to differentiate ourselves in a very
competitive market."
CREDIT CARDS NEW RATES
Company Product Old % New % Change % Ch. date
CBA Low Rate (Visa, MC) 10.99 11.49 0.5 1/09/2007
Nab Low Rate (Visa) 10.99 11.24 0.25 23/02/2007
Nab Gold (AMEX) 18 18.25 0.25 23/02/2007
Nab Velocity (Visa) 18 18.25 0.25 23/02/2007
Westpac 55 day (MC) 17.4 17.99 0.59 5/03/2007
Westpac 55 day (Visa) 17.4 17.99 0.59 5/03/2007
Westpac 55 day low rate (Visa, MC) 11.5 11.99 0.49 13/04/2007
Westpac Altitude (MC, AMEX) 18.65 19.24 0.59 13/04/2007
Westpac Altitude Gold (MC, AMEX) 18.65 19.24 0.59 13/04/2007
Westpac Altitude Platinum (MC, AMEX) 18.65 19.24 0.59 13/04/2007
Westpac Gold (Visa, MC) 17.4 17.99 0.59 5/03/2007
Westpac Holden (MC) 18.4 18.99 0.59 5/03/2007
Westpac No Annual Fee (MC) 15.95 16.25 0.3 5/03/2007