There are a record 13.1 million credit cards in Australia's
collective wallets. And because we are heading into the festive
season, it's likely that we'll binge-buy, spending a record amount
on those cards in the month ahead.
"In August this year, we spent $15.4 billion on purchases on
cards," says Craig James, CommSec economist. "That beat last
December, when we spent $15.2 billion.
"But every year, we tend to spend about 10 per cent more in
December than we did in November. Most of that is associated with
Christmas spending."
The Reserve Bank says credit card debt grew an at annualised
rate of 15.4 per cent over the six months to July compared with an
average of 13 per cent over the proceeding four years.
"In part, this is explained by the wider availability of
low-interest rate cards, which make it considerably less expensive
for individuals to carry credit card debt," the central bank says
in its September Financial Stability Review.
But if you plan to run up your card to get through the festive
season, think about how to get the best value from it.
Some cards have great reward programs; others come with travel
and breakage insurance that make the card more valuable. We found
only one that allows you interest-free periods on new purchases
while you have a balance outstanding.
But we found many that charge interest at much higher rates than
consumers would expect to pay, including some of the low-rate
cards.
Best insurance deal
Mark Kachor, an insurance specialist from Dexx&r, says the
most popular insurance coverage with credit and charge cards is for
travel and extended warranty or breakages.
If you use a gold or platinum card to buy a holiday, you'll
probably find that the card will provide free travel insurance. The
card also might have breakage insurance, or an extension of the
manufacturer's warranty. American Express has a 90-day refund
policy if the goods are faulty or break, or if the buyer has a
change of heart.
"The actual incidence of claims is quite low," Kachor says.
"People forget they used that card to buy that product, or they
make a claim on the manufacturer's warranty. So the claims cost to
the card issuer is low."
Another analyst says the fact the cards' fees are high rules out
a large portion of the population, "those who might be inclined to
make more claims than others ... There may be a lower risk of
fraud."
Nevertheless, if you have paid $130 in annual fees for an
American Express gold charge card, plus another $80 a year to be
part of a rewards scheme, it's nice to know that you have access to
free insurance. This usually includes medical expenses emergency
cover, baggage, money and documents cover and cancellation
cover.
Medical emergency cover on some American Express cards is as
high as $2.5 million.
"If you're sick, we bring you home," says Mark Rayner, American
Express's vice-president, consumer products. "My view is that
unless you are doing some sort of extreme sports, then we cover
you."
Westpac's Altitude Gold card gives unlimited medical insurance
cover, up to $15,000 for lost luggage and up to $2.5 million for
personal liability.
The HSBC and National Australia Bank gold cards also have
unlimited hospital and medical cover.
The Commonwealth Bank's Scott Henricks, general manager of
consumer finance, says: "We provide travel, accident and
inconvenience insurance on our platinum card and it's ... a key
driver for many people who use our platinum card."
Citibank also has unlimited medical cover but the policy fine
print says: "Medical and hospital expenses incurred overseas
unlimited cover except bed care patient allowance is limited to
$5000 per person up to a maximum of $7500."
A Citibank spokeswoman says this means hospital incidentals,
such as TV rental and newspapers, are limited to a maximum of
$7500.
It's important to note that pre-existing medical conditions are
excluded from cover unless there is prior approval.
As with all insurance, there are some events that aren't
covered. As Kachor says: "Always read the fine print."
Interest-free days
The number of interest-free days you can squeeze out of your
credit card will depend largely on whether you pay your card off in
full each month.
If you carry some debt from one month into the next, it's likely
you'll lose your interest-free period on new purchases as well as
those already on your statement. However, Bank of Queensland gives
cardholders an interest-free period on new purchases even if they
are carrying debt on their card.
Bank of Queensland has a low rate card, at 9.99 per cent, and a
standard card with a 17.25 per cent interest rate. Both cards come
with 44 days interest free. Both cards have a $49 annual fee. The
bank also has a gold card, with a $120 annual fee and 44 days
interest free.
Mark Franzmann, its general manager of marketing, says carrying
debt from one statement period into the next won't wipe out your
interest-free period on new purchases.
Interest accrues on those purchases not paid off in full and
carried from a previous statement cycle.
Once your statement arrives, if you carry any debt over to the
next bill, interest is calculated not from the 45th day of the
statement cycle but from the day the item appeared on your account
or, in card-jargon, the day it is "posted".
Most other card issuers start charging interest on all purchases
if the card balance is not paid off in full each month.
Cash advances attract interest from the minute the funds are
withdrawn from an account.
Low-rate cards
Australian consumers have been swamped with card deals.
Denis Orrock, InfoChoice spokesman, says low-rate card offers,
some with zero-interest balance transfer deals, means that
Australians now carry more than one card in their wallet.
Orrock says you must understand how you use your credit card and
know about your repayment pattern to get the most out of the
competing types of cards.
Consumers are discerning enough, he says, to make choices about
the card they use at the point of purchase.
Last year Wizard launched a credit card that has particular
appeal to travellers. Its Clear Advantage MasterCard has no annual
fees and there is no extra charge to make overseas purchases. It is
also fee-free if you are withdrawing cash.
Wizard spokeswoman Jill Emberson says if you have a $5000 limit
on your credit card, and have spent $4000 already, you can withdraw
$1000 in cash without paying fees. You will, however, pay interest
on the cash advance (at 12.65 per cent) from the time the funds are
withdrawn from the ATM.
The card issuer does the foreign currency conversion on
purchases made offshore based on the "best rate available on the
day the purchase was made", she says.
Orrock says if you carry a balance on your card, you should go
for a low-interest rate card. If you pay your card off in full each
month, then go for one that has add-ons that suit you.
Figure it out
Consumers should pay off more than the minimum 2 or 3 per cent
required by the card issuer each month.
"It's important to try and pay off as much as possible," Orrock
says. "Paying the minimum will consign you to long-term revolving
debt incurring enormous total interest charges.
"If you can't pay more than the minimum, it might be time to
transfer the debt off the card to a personal loan at a lower
interest rate."
There are traps even with low-rate cards. Choice recently found
they are not always low-rate.
Spokeswoman Indira Naidoo says the consumer organisation found
that carrying a balance can mean a much higher rate over the short
term.
It lumped one low-rate card, the Members Equity MasterCard with
a 10.74 per cent interest rate, in with a range of other cards it
considers high-chargers.
One analyst explains it this way: You use your card to make
purchases worth $5000. You then pay $4000 off the card when the
bill is due and you carry a balance of $1000. A week later, you
have $1000 so you pay that off the card. The balance is now
zero.
As a cardholder, you reason you have "borrowed" $1000 for a
week. But in fact, some card issuers are going to charge you
interest on the full $5000 over a month.
Others will only charge you interest on $1000 but again, it will
be over a month - not the week that the money was outstanding.
Tony Beck, Members Equity spokesman, says the Members Equity
card charges 10.74 per cent interest over a year. Where the problem
lies is when a balance is carried for a short period and then paid
off.
Billing cycle
The billing period also has an impact on the amount of interest
you will pay. It may date back to the day you purchased the item,
or it may be the date the charge was posted to your account, or it
may be the statement date, depending on way the card issuer
works.
But the effective rate on a short-term debt may be much higher
than the advertised rate. Spread over 12 months, it will be very
close to the advertised rate.
It is not just low-rate cards that have this timing impact.
High-interest rate cards also suffer the same problems.
"The way the banks charge interest could be a lot simpler so
that consumers could work out what they are paying," Naidoo says.
"It is unnecessarily complex."
Richard Shepherd, BankWest's head of cards, says low-rate cards
charge close to the rate advertised when the charges are spread
over a year. But when repayments are made quickly, the average
balance outstanding affects the amount of interest charged.
"But our card at 8.99 per cent charges that interest rate over a
year," he says.
Most analysts say if you carry a balance on your card
constantly, you are better off with a low-rate card.
"The bottom line is that you are always going to pay less with a
low-rate card," Rayner says.
"It doesn't matter what the interest rate methodology is. What
matters is how they treat new transactions and the interest
rate."
Zero interest traps
If you have a credit card that allows you to transfer your
balance from elsewhere and attracts zero interest, be sure you know
how it works. The card issuer will make sure that this is the debt
that is paid off first when you only partly pay off your card each
month.
For example, you transfer $5000 of debt from one card to another
and then make new purchases worth $2000, taking your total debt to
$7000. Of that amount, $5000 will attract no interest usually for a
set amount of time.
The card issuers will make sure that if you pay $3000 when your
first bill lands, that $3000 will go towards the balance transfer
amount, while the debt incurred for new purchases will start
attracting interest from the time the first repayment is due.
This is known as the payment hierarchy. And all card issuers do
it.
"You only get the terms and conditions after you've thought
about applying for a particular card, which is probably too late,"
says card specialist Mike Ebstein from MWE Consulting.
"You should read them before deciding which card you'll
take."
Ebstein adds that consumers can't tell banks which debt to pay
off their card first.
"That would be unworkable," he says. "And the banks want to be
left holding an asset that would return to them 19 or 20 per cent,
not the asset with zero interest."
He says it is worth remembering that new cards, some with zero
interest on balance transfers, charge annual fees upfront. So, in
effect you are paying for the right to transfer your debt to the
card.
And some cards have "revert" rates. If you have not paid off the
outstanding balance transfer within a set period, then the interest
rate that applies to that transferred debt is much higher than the
rate you pay on purchases made using the card.
Ebstein says you need to know how interest is applied and, when
your bill is due, to make the best use of your card.
"There is intense competition from the traditional issuers and
new players," he says. "Most people don't read the conditions of
use. They should. And they should do that before they sign up."
Robbery results in an unlucky break
In a series of unfortunate events, a robber running through
Times Square almost ruined Phillip and Kathryn Yuile's first trip
to New York.
The man, who had stolen cash from a nearby ATM, crashed into
Kathryn, knocking her flying, which resulted in a broken ankle.
Yuile says he and his wife thought Kathryn had just sprained her
ankle. However, by the morning when it looked much worse, they were
sure it was broken.
They saw a doctor, who organised x-rays and a specialist.
"We never booked into a hospital," Yuile says. "But Kathryn
ended up with a fibreglass boot and on crutches."
The Yuiles lost a day of sightseeing out of their trip, which
had been tagged onto the end of a week-long working stint for
Phillip in Boston. After New York, the couple travelled on to
Montreal, where Phillip had another week of work.
When they arrived home, Kathryn saw specialists who diagnosed
blood clots and she was put onto a blood-thinning medication. The
couple then had to cancel another holiday in the Flinders Ranges
three months later because Kathryn was not up to walking any great
distances.
Yuile says on arriving home, he claimed his out-of-pocket
medical expenses through American Express. He had used a Platinum
American Express credit card to pay for the trip.
"I did read the terms and conditions when I took up the card and
I had other insurance through a frequent flyer program, so I was
certain I had enough cover should anything go wrong."
Yuile says American Express refunded without question the
$US1400 ($1800) in medical expenses the couple incurred.
"I was pleasantly surprised at how nice the insurance company
was. And the process was very easy," he says.
Yuile says he called American Express and was directed to the
company's insurer. "Within a couple of days, we had received a
cheque in the mail. It was great. I had been wondering whether it
would actually work but it was very good."
However, the Yuiles also had to cancel their holiday to the
Flinders Ranges. "That was a very different experience," Phillip
says. "We had to send experts' reports to that insurance company.
It went on and on and the amount of money involved was minor. We
won't be renewing that policy."